Preventative Maintenance & Troubleshooting Adjustable Height Benching or Desks

Preventative Maintenance

At the completion of the installation, all wiring for the adjustable height desk should have been neatly affixed to the underside of the work surface.

Where cable management chains are in use, the trough area beneath the accessory chain must remain free and clear of any obstructions so the chain will operate properly at all worktop heights.

Items such as books, files and personal storage should not be stored below desktops if they interfere with the desk's range of the motion. Although our mechanism includes an anti-collision feature that will automatically stop when hitting an obstruction, some users may be unaware of an obstruction and force the mechanism past this safety stop. This will result in throwing the legs out of alignment and may break the adjustable height mechanism. Once broken, the desk must be dismantled to replace the leg.

Adjustable height desks and benching should not be moved. At installation, the furniture was leveled and adjusted to ensure proper leg alignment and movement.

Power should not be disconnected unless the desk is in its lowest position (home) and after a system reset.

At no point should anyone sit or stand on the worktops. This could damage the desk and cause alignment issues that will shut down the motors.

At no point should anything be attached to the height adjustable legs. This will interfere with the normal working of the desk.

The desk should not be operated while someone is working at, learning on, or below the desk so as to avoid injury during the desk’s up or down movement.

DP Control

The DP is a classic desk panel easily mounted under a desk or workstation to operate lifting columns, with compact design and optional memory function.

HOW TO INITIALIZE YOUR DESK

The desk cannot drive up if it has not been initialized. If display: error code E01, the desk must be initialized.

How to initialize:
1. Press down key and drive to the lowest position. Hold the key until the desk stops completely.
2. Reactivate the down key and hold the key until the desk stops completely.
3. Now the desk can drive up.

HOW TO STORE A MEMORY POSITION

Favorite positions for sitting and/or standing can be stored. Follow the procedure shown in the video or the instructions below.

How to store a position:
1. Drive to the height you wish to store.
2. Press ‘S’ and then the memory button.
3. Your position has now been stored.

To recall your memory position, press the memory button until you reach the stored position.

THE DESK CAN ONLY DRIVE DOWNWARDS

The desk must be initialized. Follow the procedure above, shown in the video.

DESK CANNOT BE RAISED FULL STROKE - ALWAYS STOPS IN SAME POSITION

The system has set a new end-stop outwards. To erase this position, the desk must be initialized again. Follow the procedure above, shown in the video.

THE DESK DOES NOT DRIVE AT ALL

Check: Is the mains connected to the control box?
Try/Solution: Try to connect a lamp or similar to the mains supply to check that the supply voltage is OK.

Check: Are all plugs mounted correctly in the control box and to the leg?
Try/Solution: Check all connections.

Check: Are there any visible damages on cables, controls, the control box or legs?
Try/Solution: Damaged parts must be exchanged. Contact Innovant.

DPH Control

The DPH is a slim, compact and user-friendly desk panel for adjusting lifting columns, easy to integrate into desks or workstations.

HOW TO INITIALIZE YOUR DESK

The desk cannot drive up if it has not been initialized. If display: error code E01, the desk must be initialized.

How to initialize:
1. Press down key and drive to the lowest position. Hold the key until the desk stops completely.
2. Reactivate the down key and hold the key until the desk stops completely.
3. Now the desk can drive up.

THE DESK CAN ONLY DRIVE DOWNWARDS

The desk must be initialized. Follow the procedure above, shown in the video.

DESK CANNOT BE RAISED FULL STROKE - ALWAYS STOPS IN SAME POSITION

The system has set a new end-stop outwards. To erase this position, the desk must be initialized again. Follow the procedure above, shown in the video.

THE DESK DOES NOT DRIVE AT ALL

Check: Is the mains connected to the control box?
Try/Solution: Try to connect a lamp or similar to the mains supply to check that the supply voltage is OK.

Check: Are all plugs mounted correctly in the control box and to the leg?
Try/Solution: Check all connections.

Check: Are there any visible damages on cables, controls, the control box or legs?
Try/Solution: Damaged parts must be exchanged. Contact Innovant.

DPA Control

The DPA is an easy-to-use desk panel for adjusting lifting columns in workstations or office desks. Simple, durable and made to match almost any desk design.

HOW TO INITIALIZE YOUR DESK

The desk cannot drive up if it has not been initialized. If display: error code E01, the desk must be initialized.

How to initialize:
1. Press down key and drive to the lowest position. Hold the key until the desk stops completely.
2. Reactivate the down key and hold the key until the desk stops completely.
3. Now the desk can drive up.

THE DESK CAN ONLY DRIVE DOWNWARDS

The desk must be initialized. Follow the procedure above, shown in the video.

DESK CANNOT BE RAISED FULL STROKE - ALWAYS STOPS IN SAME POSITION

The system has set a new end-stop outwards. To erase this position, the desk must be initialized again. Follow the procedure above, shown in the video.

THE DESK DOES NOT DRIVE AT ALL

Check: Is the mains connected to the control box?
Try/Solution: Try to connect a lamp or similar to the mains supply to check that the supply voltage is OK.

Check: Are all plugs mounted correctly in the control box and to the leg?
Try/Solution: Check all connections.

Check: Are there any visible damages on cables, controls, the control box or legs?
Try/Solution: Damaged parts must be exchanged. Contact Innovant.

DPF Control [with Display]

The DPF is an elegant and compact desk panel for adjustable desks and workstations with soft buttons intuitively placed that can control up to 3 references.

The DPF with Display is the advanced upgrade of DPF with a small display screen showing immediate height, diagnostics and error codes, as well as optional memory function.

DPF1C - THE HEIGHT IN THE DISPLAY IS NOT CORRECT

Correct the height in the display to the actual height of the desk by following the procedure shown in the video or in the text below.

How to set the height of your desk:
Measure the actual height of your desk – from floor to the upper edge of the tabletop.

Set the height:
1. Press the up and down keys at the same time.
2. A figure appears in the display.
3. Use the up or down key to change the figure to the actual height.

HOW TO INITIALIZE YOUR DESK

The desk cannot drive up if it has not been initialized. If display: error code E01, the desk must be initialized.

How to initialize:
1. Press down key and drive to the lowest position. Hold the key until the desk stops completely.
2. Reactivate the down key and hold the key until the desk stops completely.
3. Now the desk can drive up.

HOW TO STORE A MEMORY POSITION

Favorite positions for sitting and/or standing can be stored. Follow the procedure shown in the video or the instructions below.

How to store a position:
1. Drive to the height you wish to store.
2. Press ‘S’ and then the memory button.
3. Your position has now been stored.

To recall your memory position, press the memory button until you reach the stored position.

THE DESK CAN ONLY DRIVE DOWNWARDS

The desk must be initialized. Follow the procedure above, shown in the video.

DESK CANNOT BE RAISED FULL STROKE - ALWAYS STOPS IN SAME POSITION

The system has set a new end-stop outwards. To erase this position, the desk must be initialized again. Follow the procedure above, shown in the video.

THE DESK DOES NOT DRIVE AT ALL

Check: Is the mains connected to the control box?
Try/Solution: Try to connect a lamp or similar to the mains supply to check that the supply voltage is OK.

Check: Are all plugs mounted correctly in the control box and to the leg?
Try/Solution: Check all connections.

Check: Are there any visible damages on cables, controls, the control box or legs?
Try/Solution: Damaged parts must be exchanged. Contact Innovant.

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